Store Policies

Privacy Policy

We believe it is our responsibility to protect our customers' privacy. We do not sell, rent or trade any lists of our customers. You never have to worry that your personal information will be used for anything except processing and delivering your order to you.

Security Policy

Our Secure Sockets Layer (SSL) Encryption software is rated among the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

30-Day Money Back Guarantee*

If for some reason your purchase does not fulfill your needs you can return it within 30 days from receipt of the product. Simply call 877-530-6592 for a Return Authorization number.

Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. Providing your purchase is repacked according to factory standards and without excess wear there is no restocking fee. All Reliable and Grace products are shipped directly back to the manufacture and have a 25% restocking fee. (Manufactures policy)

*The 30-Day Return Policy applies to all items on this website Except the following non-returnable products:

• Industrial sewing products
• Items without original packaging
• Sewing cabinets, tables, chairs and inserts
• Sew Steady brand products
• Software unless unopened
• Vacuum Cleaners unless unopened

Household sewing machines and household vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum will void all warranties and the 30-Day Return Policy.

Warranty Repairs

Shipping (to and from) is provided for the first 30 days from receipt of the machine (according to UPS or Fed-Ex) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and packaging materials have been disgarded then the shipment and insurance of the product will be the responsibility of the customer. After 30 days, all shipping charges are the responsibility of the customer.

BWG Extended Warranties are available. Click here for details.

Sales Tax Policy

We do not charge sales tax on any order that ships outside the State of Texas. Note that this includes orders with a separate billing address inside Texas with a shipping address outside Texas. Click here for details.

Texas Residents; we will reduce your product total by the amount equal to the sales tax so your order total is no more than our out of state customers.

Pricing and Shipping

All shipping costs listed are for UPS or Fed-Ex Ground delivery in the contiguous United States. Currently we only ship in the U.S. All shipping prices posted are for UPS or Fed-Ex Ground unless otherwise stated. Other shipping methods can be accessed for most products within the shopping cart. Prices are listed before you check out, for your convenience.

Notice: All overnight shipping requested on Fridays before 2pm Central Time will be delivered on the following Monday (UPS does not deliver on Saturdays). We do not ship to PO boxes, APO addresses, or overseas.

Note: We cannot refund any shipping costs if an item does not arrive on time due to weather conditions or other situations beyond the control of UPS or Fed-Ex.

Cabinets will ship via ground shipping only, and faster methods of shipping cannot be used. Please click here for specific cabinet shipping policies. If faster shipping options are chosen for a cabinet order, the amount will be deducted from the order before it is processed. Additional shipping methods are available for most non-cabinet items, and can be accessed in the shopping cart. To calculate those charges, choose other shipping methods and recalculate before checking out. The order must be recalculated before you check-out in order to display the additional shipping costs on faster methods. If you choose a faster shipping method and do not want it, simply change the method back to ground, recalculate, and check-out. If you believe you have made an error on your order, email us or give us a call at 1-877-530-6592. Be sure to call soon after you place your order, as we ship most items out on the same day.

All products are new and include a full factory warranty unless noted otherwise. Machines that are not new include Factory Serviced, Super Saver, Refurbished (These models can have full warranties, but often do not. The warranty for a specific used machine will be listed in its description). Prices are subject to change without notice. If any pricing or ordering mistakes occur they will be corrected and we will contact you with the changes before your order is processed.

Free Shipping*

Any item with Free Shipping applies to shipping destinations within the contiguous US only (the connected 48 states). *Orders from Alaska or Hawaii will pay actual shipping costs less standard ground fees for all Free Shipping items. The Free Shipping method will be for standard UPS or FedEx Ground rates.

Cabinet Shipping Policy

In order for cabinet orders to go as smoothly as possible, please read the following cabinet order specifications and conditions.

1. Sewing furniture ships via truck line, and not UPS or FedEx. Because of this, someone needs to be at home to receive and sign for the product when delivery takes place.
2. Provide as many phone numbers as possible to ensure that the shipping company can contact you and let you know when your order will be delivered.
3. On all Horn, Regal, Roberts and Sylvia Designs cabinets the freight truck will include lift gate and pallet jack service. Lift Gate will unload the product off of the end of the truck. Pallet jack service will roll the pallet of furniture up to your garage or porch as long as it is a somewhat flat surface from the road to the house. This ends the driver’s responsibility. The driver is not obligated to remove the cabinets from the boxes or to get the furniture inside the house. On the Perfexion brand cabinets the driver will unload the product off of the truck and it will be the customer’s responsibility to get the product into the house. Generally the trucking company will call to set up a time or window for delivery.
4. When you sign the delivery receipt it is a legal contract that states that you received the product in acceptable condition. Always inspect your shipment before signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly and if the cabinet is damaged refuse the shipment. This is very important because once you have signed for your shipment it is your responsibility if it is damaged. If the Customer signs for the product in good condition and the product is damaged only replacement parts can be purchased at the customers expense and it is the customers responsibility to install any replacement parts.
5. Save your box and all packaging materials until you are certain that your cabinet and all accessories are in satisfactory condition.
6. Replacement of accepted damaged products will only occur when funds are received from the shipping company after the claim has been filed. Normal claim time is 3 to 4 weeks. If the freight claim is denied and the customer does not inspect the cabinet and signs for it in good condition, the damaged product is the customer's responsibility.
7. Inserts are usually shipped out via UPS or Fed-Ex, and customarily do not arrive at the same time as your cabinet. Delivery on inserts can take up to two additional weeks for delivery due to the time it takes to create your insert.
8. Remember to call us before signing for the product if you do not understand this delivery agreement.

Problems can always be solved more smoothly if the proper channels are followed. In order to ensure your satisfaction with your purchase, we need your cooperation with these guidelines.

Please Note: By ordering from our website, you are indicating that you have read and understood these guidelines.